FREE LOCAL TRACKED SHIPPING FOR ORDERS OVER SGD50.

FAQ

Where are you from?
We are from ever sunny Singapore!


I am from Singapore. Where can I self collect?

Our home studio will be at Jalan Kayu.
Nearest MRT: Sengkang
Nearest LRT: Thanggam
Buses: 103, 86, 85, 102

Do you ship internationally?
Yes, we do! Shipping in Singapore will be $1.50 flat (not tracked) and $3.50 flat (tracked).

Shipping internationally will be:
Malaysia and Brunei: $10 flat (tracked)
The rest of the world : $15 flat (tracked)

What is your return policy?
Unfortunately, we do not accept return or exchange at the moment. If there is an issue with your order, please let us know!

How do I order a piece?

For standard / ready-made piece, order your piece under 'Shop'.

For customised piece, please refer to the information under 'Customisation'. We open up slots monthly and will update on our Instagram page (www.instagram.com/deerfolks)

How long in advance do I have to make an enquiry/an order?
For ready-made pieces -
Mailing: Will be mailed out within 2 working days after payment.
Self collection: Will typically be ready for collection within 1 day.

For all customised pieces -
We take in orders on a monthly basis and will update on the opening of customisation slots on our Instagram page (www.instagram.com/deerfolks).

Can you make a different design?
Yes! If you are interested in a design that you have not seen us done before, feel free to let us know by emailing us at hello@deerfolks.com or DM us on Instagram (www.instagram.com/deerfolks). Do note that price for these designs differs according to the complexity of the design.

What colour schemes are available?
You can pretty much choose any colour scheme that you like! If you are unsure of what you want, you can refer to our Instagram (@deerfolks) for inspiration. Otherwise, you can let us know the elements and the vibe that you want to go for. We will match a few colour schemes for your selection.

Will you show us a draft before you start stitching?
Yes, we will be sending you a draft along with the colour scheme before we start stitching.